F.A.Q

Return Policy:
All sales are final. No refunds or exchanges.

Terms of Use:
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Secure Processing:
Chateau.bigcartel.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy:
Chateau.bigcartel.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.

Shipping:
At this time, we are only accepting orders from residents that live in the U.S.A.
All orders are shipped via UPS Ground. The shipping rate to the contiguous 48 U.S. states is $10. The shipping rate to Alaska and Hawaii is $20. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes.

Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

Contact Information:
Chateau
Chateaustoremail@gmail.com
San Francisco, CA 94175